FAQs

Prices for all baked goods vary depending on the size, decorations and final designs. We’d love to discuss your ideas, so please fill in the contact form or send an email for a custom quote. Alternatively, check out the pre-designed options available in our online shop.

We have a range of pre-designed cakes, cupcakes, cookies and other baked goods available to order through our online store.

Custom orders can be placed by emailing [email protected] or by filling in the contact form.
Please ensure you include:

• Date Required (we’ll be able to check straight away if we’re available for that date)
• Theme/Designs/Colour ideas you are wanting (have inspo pics, feel free to send them through!)
• Number of people you’d like to serve (helps us to determine sizing of cakes and suggest numbers of treats)

We do not accept orders or enquiries via text message, Facebook messenger or instagram DMs.

The sooner the better! Baked goods take time to prepare and create. Add on a custom item or theme, and this requires planning and ordering in advance. 

As soon as you have decided on a date for your event, and you have an idea about what you want, please get in touch. 

If it’s a last minute emergency, there are some pre-designed options available via the online shop. Some of these items can be ordered with only 24-48 hours notice. However ordering is subject to availability, and may not always be possible. If your date is not available in the calendar, it means that we are booked out.

Please still get in touch with us, and we will see if we can fit it in. Or check out the pre-designed options in the online shop. Some items are able to be made with 24-48 hours notice. If the date is available in the calendar, you can still place your order.

Definitely! We love someone who is this organised!! The more notice we have, the easier it is for everyone. We have more time to discuss ideas, and plan custom designs and elements.

If you want something from the online store, you can order online up to one year in advance.

Of course! Please get in touch via the contact page, or by email – [email protected]. Refer to How do I place an order above.

Definitely! You can order online here.

Or if you have more questions, please get in touch via the contact page, or by email – [email protected] and we’ll be happy to discuss with you.

If you want something from the online store, you can order online up to one year in advance.

We would love to! We are regularly baking branded cookies, cupcakes, cakes and more.

We love to discuss ideas and designs with you, so please get in touch.

Yes, we can deliver. When ordering online, input your postcode for a delivery estimate.
This is for delivery from point A to point B, leaving in a secure location, or leaving with front reception.

If you require delivery and set-up of your order to a venue or location (such as for a big birthday celebration, or wedding/event) please get in touch with us for a custom delivery and set-up quote.

We are currently trialling a new delivery and pick up option for online orders. You can choose a specific delivery timeframe or request a particular pick up time when you get to the checkout area.

If you are ordering via email/custom orders, pick up and delivery options will be discussed during the quoting process.

Yes, there is a fee for delivery. Fees vary and are dependent on your location and distance from the Sweetly Baked Kitchen.

Yes, you can.
Sweetly Baked operates from a commercial kitchen space, we do not have a store front, so pick up times vary for each day, dependant on other orders and any deliveries.

We are currently trialling a new delivery and pick up option for online orders. You can choose a specific delivery timeframe or request a particular pick up time when you get to the checkout area.

If you are ordering via email/custom orders, pick up and delivery options will be discussed during the quoting process.

Cakes

All cakes are provided in a box, on a cake board. We recommend transporting cakes on the passenger floor/footwell of your car, with the air-con on. If you can’t fit on your passenger floor, place it in the boot, and keep flat.

We do NOT recommend placing on the car seat, or transporting on someone’s lap. Most car seats are slanted, and laps are unstable, which can cause your cake to fall over. 

Place cakes straight into the fridge once you get home.

Cupcakes

Cupcakes are provided in boxes. We recommend transporting these on a flat surface as well (such as the footwell, or the boot). You can keep them refrigerated if saving for a later date, or keep in a cool place, away from sunlight and heat sources.

Cookies

All cookies are provided in boxes. Please store them in a cool dry place. Best to keep flat when transporting, but cookies are a bit more sturdy compared to cupcakes and cakes, so can be transported on car seats or in laps.

Make sure to drive slowly, take corners slowly and no sudden stopping or hard braking.

We currently only offer postage on certain items (cookies, brownies, cookie advent calendars, mystery boxes to name a few). If you are ordering online, there is an option to choose postage when you get to the checkout area. 

Postage is via AusPost, and we send all items express post. Items will only be posted out on Mondays/Tuesdays, as we do not want to risk them sitting in the post office depot over a weekend.

If you are wanting postage, please keep in mind that once we have dropped to the post office, we can not control AusPost delays and how long it takes to arrive.

We recommend choosing a few days earlier in the calendar, to allow for any delays with the postage system.

All orders are made in a kitchen that handles all allergens. While every effort is made to ensure there is no cross contamination, we can not guarantee that the items will be free from these allergens. 

Please get in touch if you’d like to discuss further.

Our cookies are packaged in NatureFlex bags.

NatureFlex bags are made from a heat resistant laminate which is made from cellulose (wood pulp i.e. paper), sourced from FSC certified plantations.

The NatureFlex bags are compostable in your home compost bins.